Attention Retailers and Contractors: WineRackStore.com offers
reseller opportunities.
Our mission statement:
Winerackstore.com will provide high value products with the best customer
service possible. It will do this by using the efficiencies inherent
in the Internet.
History:
Winerackstore.com was incorporated in 1999 to provide wine racks and
goods on the Internet. Prior to this time Internet sales were processed
through Cascade Pine Products Inc. During this time of rapid growth
our selection of products was expanded to accommodate the many needs
of our customers. We recently expanded our warehouses to better service
our customers with prompt shipment of our goods.
Low Price Guarantee:
Winerackstore.com is extremely proud to offer quality products at
great values. Consequently we offer our customers our Low Price Guarantee.
If you should find, after purchasing our product, that you can purchase
the identical product elsewhere for less, we will pay you the difference
between what you paid and the lower price. In order to get the difference
you must provide proof of the lower price being available to the public.
Proof could be in the form of an advertising flier or web page address
or sales receipt.
On-Time Shipping Guarantee:
The Wine Rack Store tries to ship on time, all the time. However despite all our efforts, sometimes a product can be late shipping. We want all our customers to feel confident that our goal is to ship every order on time, every time. For this reason, we are offering our customers an "On Time Shipment Guarantee"
If for any reason we do not ship a product 14 days or more after the posted shipment date, the customer may request a one time 15% discount on the sale price of the late shipping product. If the customer's credit card has not been charged at the time of the requested discount, we will charge the credit card less the discount. If the credit card has already been charged, we will refund the 15% discount.
Exceptions to this policy are:
Any products custom made, altered, stained or lacquered.
Shipping Costs:
Our offer of Free Shipping only applies to select items going to destinations within the continental United States.
Shipping to APO and FPO Destinations:
We do not ship to APO/FPO destinations because of loss of products and excessive costs on items that normally ship via FedEx within the continental United States. We apologize for any inconvenience.
Satisfaction Guarantee:
You can shop with confidence at WineRackStore.com. All WineRackStore.com / AmazingUniverse.com Inc. purchases are 100% guaranteed for the time that they are owned by the original purchaser. If for any reason you are unhappy with the purchase you are welcome to return it for a refund. All returns and order cancellations are subject to a 20% restocking / handling fee. Before returning any product, you must obtain an RMA (Return Merchandise Authorization) number from us. To obtain an RMA, please call us toll free at 866.676.4028.
Exceptions to this policy are:
Refunds are not given on any charges as they relate to staining, lacquering nor on any items made on a custom basis. All return shipments must be prepaid by the purchaser. Any returns that are not prepaid by the purchaser are subject to additional shipping and handling fees that will reduce the refund amount.
If the item is returned by DHL, FedEx, or UPS please send it prepaid to:
WineRackStore.com / AmazingUniverse.com Inc
9640 Tilley Road South
Olympia, WA 98512 360-956-0686
If the item is returned using the USPS please send it to:
WineRackStore.com / AmazingUniverse.com Inc
PO Box 14307
Tumwater, WA 98511 360-956-0686