Wine Rack Store  
About Us

Winerackstore.com
provides a wide selection of wine racks and wine related accessories.

We endeavor to ship our goods the next business day or sooner. All purchases are guaranteed for the time they are owned by the original owner. If for any reason you are unhappy with your purchase, you may return it for a full refund less a 20% handling restocking charge - see satisfaction guarantee section below.

Attention Retailers and Contractors: WineRackStore.com offers reseller opportunities.

Our mission statement:
Winerackstore.com will provide high value products with the best customer service possible. It will do this by using the efficiencies inherent in the Internet.

History:
Winerackstore.com was incorporated in 1999 to provide wine racks and goods on the Internet. Prior to this time Internet sales were processed through Cascade Pine Products Inc. During this time of rapid growth our selection of products was expanded to accommodate the many needs of our customers. We recently expanded our warehouses to better service our customers with prompt shipment of our goods.

Low Price Guarantee:
Winerackstore.com is extremely proud to offer quality products at great values. Consequently we offer our customers our Low Price Guarantee. If you should find, after purchasing our product, that you can purchase the identical product elsewhere for less, we will pay you the difference between what you paid and the lower price. In order to get the difference you must provide proof of the lower price being available to the public. Proof could be in the form of an advertising flier or web page address or sales receipt.

On-Time Shipping Guarantee:
The Wine Rack Store tries to ship on time, all the time. However despite all our efforts, sometimes a product can be late shipping. We want all our customers to feel confident that our goal is to ship every order on time, every time. For this reason, we are offering our customers an "On Time Shipment Guarantee"
If for any reason we do not ship a product 14 days or more after the posted shipment date, the customer may request a one time 15% discount on the sale price of the late shipping product. If the customer's credit card has not been charged at the time of the requested discount, we will charge the credit card less the discount. If the credit card has already been charged, we will refund the 15% discount.

Exceptions to this policy are:
Any products custom made, altered, stained or lacquered.

Shipping Costs:
Our offer of Free Shipping only applies to select items going to destinations within the continental United States.

Shipping to APO and FPO Destinations:
We do not ship to APO/FPO destinations because of loss of products and excessive costs on items that normally ship via FedEx within the continental United States. We apologize for any inconvenience.

Satisfaction Guarantee:
You can shop with confidence at WineRackStore.com. All WineRackStore.com / AmazingUniverse.com Inc. purchases are 100% guaranteed for the time that they are owned by the original purchaser. If for any reason you are unhappy with the purchase you are welcome to return it for a refund. All returns and order cancellations are subject to a 20% restocking / handling fee. Before returning any product, you must obtain an RMA (Return Merchandise Authorization) number from us. To obtain an RMA, please call us toll free at 866.676.4028.

Exceptions to this policy are:
Refunds are not given on any charges as they relate to staining, lacquering nor on any items made on a custom basis. All return shipments must be prepaid by the purchaser. Any returns that are not prepaid by the purchaser are subject to additional shipping and handling fees that will reduce the refund amount.

If the item is returned by DHL, FedEx, or UPS please send it prepaid to:

WineRackStore.com / AmazingUniverse.com Inc
9640 Tilley Road South
Olympia, WA 98512 360-956-0686

If the item is returned using the USPS please send it to:

WineRackStore.com / AmazingUniverse.com Inc
PO Box 14307
Tumwater, WA 98511 360-956-0686

Winerackstore.com is wholly owned by Denise and Michael Kitson.

Contact:
Winerackstore.com
PO Box 14307
Tumwater, WA 98511

360-956-0686
fax 360-539-4798
customer service 1-866-676-4028

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Low Price Guarantee on all Wine Racks
If you purchase a product at the Wine Rack Store and see the same product advertised for less somewhere else, within 60 days of your purchase date, we will pay you 110% of the difference.
Satisfaction Guaranteed
All Wine Rack Store purchases are 100% guaranteed for the time that they are owned by the original purchaser. If for any reason you are unhappy with the purchase you are welcome to return it for a full refund*.
On Time Shipment Guarantee
On-Time Shipment Guarantee!
At WineRackStore.com it is our goal to ship on time, every time. Despite our efforts, sometimes a product can be delayed. For this reason, we offer customers our 'On-Time Shipping Guarantee'.
Click here for details.
Mike Kitson, owner

Michael Kitson is the owner of the WineRackStore.com He has designed many of the products on this site. He has also designed many other products from award winning show cars to furniture. Michael also directly manages the plants manufacturing these products, ensuring the quality is always the highest possible. His goal is to give customers the greatest products at the best possible price.
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